Artificial Intelligence has proven to be a technology applicable to very diverse scenarios and circumstances, being capable of acting as the backbone for the growth of a large number of industries of a very different nature. Among them, the revolution that it has brought about in the health industry has been one of the most notable through healthbots .

The health field is very broad and here we are going to focus on the care field, not the doctor or diagnosis. In this case, Artificial Intelligence is used primarily in its ability to automate processes and manage patient care.

What is a health bot?
A healthbot acts as a virtual assistant that has a series of conversational behaviors specially designed for the field of the relationship between the patient and their healthcare environment. allowing them to help and follow up in a simple way.

With the implementation of this type of solutions, for example, it is possible to carry out the monitoring of any treatment simultaneously with thousands of people at the same time, something that will be especially complex to achieve in the event that we need a human team. to carry out this work.

Healthbot: the future of healthcare management
That chatbots for companies are consolidated as one of the key tools for the future of a large number of industries is no longer news to anyone. However, its impact in the health field has been especially highlighted insofar as it has a direct impact on the care and well-being of people. For this reason, we have selected a series of reasons that will help us understand why healthbots are becoming established as the future of healthcare management.

Optimize customer service
One of the great handicaps at the moment of optimizing the resources of any company, refers to what is related to the management of customer service. Depending on the industry, this optimization can be simpler or more complex. The health field, due to its special importance in something very important such as health, is one of the scenarios that presents a greater sensitivity when it comes to optimizing this process.

But without getting into more complex issues, healthbots can help you schedule appointments, issue reminders to your patients, manage treatments or continuously monitor patients without using a large amount of human resources.

Greater commitment to the patient
One of the main advantages that emerges from the use of Artificial Intelligence solutions in customer service is its ability to directly influence the loyalty of our customers . This, transferred to the field of health, is much more important, we are facing a much deeper perception: that our health and well-being are being taken seriously.

The follow-up of the treatments is something very mechanical and therefore very susceptible to being automated. But unlike, for example, an industrial process, a healthbot must have a much more worked and trained communication and 'humanistic' part, health cannot be treated as a product, and therefore communications must be extremely personalized and concrete.

Eliminate administrative processes
Finally, it is important to point out everything related to administrative processes . The management of appointments, cancellations, reassignments or changes constitute a large volume of administrative work in the healthcare field. In this sense, a healthbot , or specialized medical chatbots for the health sector, allow you to automate the vast majority of tasks related to this problem.

In a simple way and through any conversational channel, a healthbot allows the user to contact without waiting to request an appointment , alternatives are offered, it is confirmed and all the information regarding it is sent completely automatically, without human intervention. , without waiting and at any day and time.

The same is true for appointment changes, cancellations, or reassignments . A well-developed conversational AI solution allows, on the one hand, considerable administrative cost savings and, on the other hand, provides users with a simple tool that allows them to manage their medical appointments from anywhere, at any time, any day, without waiting and immediate response.

At OnClick, as specialists in Artificial Intelligence solutions, we offer our clients everything they need to guarantee the best possible experience for their users.